Refund Policy

Please feel free to contact us anytime here. In the meantime, below are some the most frequently asked questions we receive.

FAQ

Accordion Content

Your teacher will email you the material they covered in class, so you will always know what’s going on even if you were not there.

*Adults – If you pay the course in full (10 classes), we are happy to offer you 1 private make-up class per course for $55/h, instead of $90/h.

You might be able to attend a different group class to make up the lesson you missed if there is one course of the same level available.

*Children – You might be able attend a different group class to make up the lesson you missed if there is another course of the same level or a workshop available.

Collina Italiana does not prorate any class for group courses.

Our classes are always very small. For language classes, max class size is 8 students, but most classes average around 4 – 6.

The best of the best, of course. All our instructors are experienced tutors and Italian mother tongue. They were born and raised in the ‘Bel Paese’ of Italy.

You can find descriptions of each level under Adult -> Classes.

Please take our online placement test! You can find it on our home page.

If you have further questions, we are happy to help you figure it out! Just give us a quick call at (212).427.7770 or send us an email info@collinaitaliana.com.

You can schedule and register for a trial class. Also, if you start a class and realize on the first day, you’re in the wrong level, we will help you transfer to a different class, free of charge. However, there might be a $40 fee for mid-semester class changes.

 – CANCELLATION POLICY – 
 
PLEASE NOTE: All communications regarding the class cancellations or schedule changes must be done directly with Collina Italiana via email (info@collinaitaliana.com) in order to be considered. Instructors are not responsible for said changes or communications.
 
– GROUP CLASSES & SUMMER CAMP:
All refund requests must be submitted via email (info@collinaitaliana.com) at least one-week before the start of the session in order to receive a full refund, minus a non-refundable $40 cancellation fee. Prorated refunds are available only after the first class, and can no longer be given after the second class. Mid-semester class changes will incur a $40 change fee.

Please note that Collina Italiana does not prorate for anticipated absences.

Adult group class students are able to schedule a 1-hour private make-up lesson at the special price of $55. This special price applies only to one make-up class per session, any additional make-up classes cost $90/hour.

– PRIVATE & SEMI-PRIVATE CLASSES:
Cancellations and/or schedule changes must be made to Collina Italiana via email (info@collinaitaliana.com) at least 24-hours before a lesson in order to keep said lesson. Otherwise, the class will be counted as “completed” and can no longer be made-up.
– EVENTS/WORKSHOPS: 
All refund requests must be made via email (info@collinaitaliana.com) at least 24-hours in advance in order to receive a full refund.