Please feel free to contact us anytime here. In the meantime, below are some the most frequently asked questions we receive.
FAQ
Our classes are always very small. For language classes, max class size is 10 students, but most classes average around 4 – 6.
The best of the best, of course. All our instructors are experienced tutors and Italian mother tongue. Most of our instructors were born and raised in the ‘Bel Paese’ of Italy. Some instructors are Italian-American with a University degree or PhD in Italian.
Collina Italiana does not offer prorated rates for group courses under any circumstances, except for first-time students.
All returning students are responsible for the full cost of the course, regardless of attendance, late enrollment, or missed classes.
This policy ensures fairness and consistency for all participants and supports the integrity of our group learning experience.
Your teacher will email you the material they covered in class, so you will always know what’s going on even if you were not there.
If you pay the course in full, we are happy to offer you 1 private make-up class per course for $55/h, instead of $90/h. Additional ones, would be $90/h.
You can find descriptions of each level under Adult -> Group Classes.
Please take our online placement test! Please note that the placement test is a multiple-choice exam, and sometimes the results may not be entirely accurate. Always review the course descriptions to help make your decision, or feel free to send us an email. Here is the placement test: https://collinaitaliana.com/quiz/italian-test/
If you have further questions, we are happy to help you figure it out! Just give us a quick call at (212).427.7770 or send us an email info@collinaitaliana.com.
You can schedule and register for a trial class for $50.
If, after the first class, it is established (either by the instructor or student themselves) that the student is not in the correct level, Collina Italiana will assist the student in transferring to a different class at no charge. Any other course change requests made after the second class are handled on a case-by-case basis and will incur a $55 change fee.
All refund requests must be made via email (info@collinaitaliana.com) at least 24-hours in advance in order to receive a full refund.
– EXPIRATION:
All packages—including those for private classes, group courses, gift cards, and any remaining account balance—are valid for one year from the original date of purchase. After this period, any unused sessions, credits, or balances will automatically expire and become non-redeemable. Extensions beyond the one-year validity may only be granted in special cases and must be explicitly stated and formally approved by the school in advance. It is the responsibility of the student to track usage and schedule sessions within the valid time frame. No refunds or transfers will be issued for expired services.
BRAVISSIMO and MOMMY&ME:
Absences can be made up if notice is given at least 24h in advance. Classes can’t be refunded or made up for late cancellations and no shows. All refund requests must be submitted via email (info@collinaitaliana.com) at least one week before the start of the package in order to receive a full refund, minus a non-refundable $40 cancellation fee for packages of 5 and 10 classes.
GIROTONDO:
Students can make up a maximum of two classes per session (to be completed before the end of the said session) for absences due to sickness or emergencies/unforeseen schedule changes. Students can use said make-ups by attending one of our Saturday Workshops (if available). Classes can’t be refunded or made up for same-day cancellations and no shows. WORKSHOPS: https://collinaitaliana.com/workshops-children/
EVENTS/WORKSHOPS:
All refund requests must be made via email (info@collinaitaliana.com) at least 24-hours in advance in order to receive a full refund.
All credit card payments are subject to a non-refundable 3% processing fee.
– EXPIRATION:
All full, unused packages – such as private classes, group courses, gift cards, or any remaining account balance agreed upon – are valid for one year from the date of purchase. After this period, any unused sessions, credits, or balances will automatically expire and become non-redeemable. Extensions beyond the one-year validity may only be granted in special cases and must be explicitly stated and formally approved by the school in advance. It is the responsibility of the student to track usage and schedule sessions within the valid time frame. No refunds or transfers will be issued for expired services.
All full, unused packages – such as private classes, group courses, gift cards, or any remaining account balance agreed upon – are valid for one year from the date of purchase. After this period, any unused sessions, credits, or balances will automatically expire and become non-redeemable. Extensions beyond the one-year validity may only be granted in special cases and must be explicitly stated and formally approved by the school in advance.
It is the responsibility of the student to track usage and schedule sessions within the valid time frame. No refunds or transfers will be issued for expired services.
