Please feel free to contact us anytime here. In the meantime, below are some the most frequently asked questions we receive.
NEW PAYMENT POLICY
A 3% transaction fee will be applied to all credit card payments.
You can make payments through our website or via personalized links if needed.
Enrollment is confirmed immediately upon receipt of payment.
All credit card payments are subject to a non-refundable 3% processing fee.
To avoid the credit card surcharge fee, we encourage you to make payments via Zelle or check.
Zelle payments must be submitted within 48 hours of placing the order. After this period, the enrollment will be automatically canceled. Please use the following email address to send Zelle payments: students@collinaitaliana.com.
Check payments should be received no later than one week from the order submission. Kindly notify the office once the check has been sent. If payment is not received within a week, the enrollment will be automatically canceled. Please make checks payable to Collina Italiana and mail them to Collina Italiana, 1556 Third Avenue, Suite 602, New York, NY 10128.
Please ensure all payments are received at least one week prior to any class/event or beginning of a course. Orders will be canceled if payment is not received on time.
Please ensure that the name on Zelle payments and/or checks corresponds to the name on the respective registration or add the name of the student in the memo.
We are excited to introduce the option of payment plans through Affirm. This will allow you to spread your payments over time. More information regarding payment plans can be found below.
What is Affirm?: https://www.affirm.com/how-it-works/why-affirm
How to use Affirm: https://www.affirm.com/how-it-works
All refund requests must be made via email (info@collinaitaliana.com) at least 24-hours in advance in order to receive a full refund.
All full, unused packages – such as private classes, group courses, gift cards, or any remaining account balance agreed upon – are valid for one year from the date of purchase. After this period, any unused sessions, credits, or balances will automatically expire and become non-redeemable. Extensions beyond the one-year validity may only be granted in special cases and must be explicitly stated and formally approved by the school in advance. It is the responsibility of the student to track usage and schedule sessions within the valid time frame. No refunds or transfers will be issued for expired services.
EVENTS/WORKSHOPS:
All refund requests must be made via email (info@collinaitaliana.com) at least 24-hours in advance in order to receive a full refund.
All credit card payments are subject to a non-refundable 3% processing fee.
– EXPIRATION:
All full, unused packages – such as private classes, group courses, gift cards, or any remaining account balance agreed upon – are valid for one year from the date of purchase. After this period, any unused sessions, credits, or balances will automatically expire and become non-redeemable. Extensions beyond the one-year validity may only be granted in special cases and must be explicitly stated and formally approved by the school in advance. It is the responsibility of the student to track usage and schedule sessions within the valid time frame. No refunds or transfers will be issued for expired services.
